Data Protection

Privacy Policy — eb999 is committed to protecting your information

Using the eb999 platform involves the collection of certain personal information. This privacy policy clearly explains what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026 | Bengali Version
SSL Encryption
All Data Transfers Are Secured
Never Sold to Third Parties
Your data is never sold
Your Control
Request deletion of your data at any time.
International Standards
GDPR-Compliant Privacy Policy
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Our 24/7 support team is always available for any privacy-related questions.

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1. Introduction

Welcome to eb999. This privacy policy explains what personal information is collected when you use the eb999 platform, how that information is used, how long it is retained, and what steps are taken to keep it secure.

Eb999 believes privacy is a fundamental right. Our entire platform is built to ensure your personal information receives the highest level of protection, and no unnecessary data is ever collected.

This privacy policy has been prepared in compliance with the Bangladesh Digital Security Act and international GDPR standards. By creating an account or using the eb999 platform, you consent to this privacy policy.

Although this privacy policy is written in Bengali, the English version shall prevail in the event of any legal dispute. eb999 reserves the right to update this policy at any time.

2. Information We Collect

Eb999 only collects information necessary to provide its services. No unnecessary data is gathered. See the list below for the types of information collected:

Information Collected at Registration

  • Personal Identity: Full name, date of birth, and gender.
  • Contact Information: Mobile number and email address.
  • Address: Division, district, and upazila (required for KYC verification).
  • Identity Document: Photo of your National ID or passport (required for KYC verification).

Automatically Collected Information

Data Type What Is Collected Purpose
Device Information Browser, OS, screen resolution Platform Optimization
IP Address Approximate Location Security Verification
Login Log Timestamp, date, and device ID. Fraud Prevention
Game Activity Bet History, Wins/Losses Responsible Gaming Monitoring
Transaction Records Deposit & Withdrawal History Financial Records & Compliance

What we do not collect: Your bank card number, OTP, password, and any sensitive financial information are never stored directly on our servers.

3. How We Use the Information We Collect

In accordance with this privacy policy, eb999 uses collected data solely for the following purposes:

  • Account Management: To verify logins, process password resets, and maintain account security.
  • Identity Verification (KYC): To verify age and identity and ensure legal compliance.
  • Payment Processing: To process deposits and withdrawals and to prevent fraud.
  • Customer Support: To resolve issues, handle complaints, and provide assistance.
  • Responsible Gaming: To identify problem gaming behavior and provide appropriate support.
  • Promotional Communications: To send you bonus offers and updates with your consent (you can opt out at any time).
  • Platform Development: To analyze usage statistics and improve the user experience.
  • Legal Obligations: To retain and provide information as required by regulatory authorities.

Important: eb999 never sells or rents your personal information to third parties. Data may only be shared in limited circumstances with legal authorities or service partner providers.

4. Cookie Policy

Eb999 uses cookies. Cookies are small text files stored in your browser that help enhance your experience.

🔧
Essential Cookies

Login sessions and security tokens — the platform cannot function without these.

📊
Analytics Cookies

Used to understand traffic and usage patterns. Data is anonymized.

⚙️
Preference Cookies

To remember your language, theme, and user preferences.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

5. Sharing Information with Third Parties

Under eb999's privacy policy, your data is never sold or rented. However, limited information may be shared in the following circumstances to keep services running:

  • Payment Provider: bKash, Nagad, Rocket — used solely to confirm transactions.
  • KYC Verification Service: Authorized third parties for identity document verification.
  • Game Providers: Minimum data necessary for game operation.
  • Regulatory Authority: To government authorities in response to legal claims or investigations.

Every third-party partner is bound by a strict confidentiality agreement with eb999 and may only use your data for its designated purpose.

6. Data Security Measures

Eb999 follows the highest industry standards to protect your personal information. Our security measures include:

  • 256-bit SSL Encryption: All data transferred between the website and your browser is encrypted.
  • AES-256 Data Storage: All data stored on our servers is secured with high-grade encryption.
  • Two-Factor Authentication (2FA): An added layer of security for your login.
  • Firewall & DDoS Protection: Server-level protection against intrusion and attacks.
  • Regular Security Audits: Periodic audits conducted by third-party security experts.
  • Restricted Access: Only authorized personnel can access specific data.
  • Auto Logout: Your account will be automatically logged out after a period of inactivity.

Keep your account password confidential and avoid logging in from unfamiliar devices. If you notice any unusual activity, contact our support team immediately.

7. Your Data Rights

Under eb999's privacy policy, you have specific rights over your personal information. Each of your rights is explained below:

1
Right to Know

Contact support to request details of the information we have collected about you.

2
Right to Rectification

If any information is incorrect, please contact support to have it corrected.

3
Right to Erasure

You may request deletion of your data after your account is closed.

4
Right to Restrict Processing

Request that the use of your data for specific purposes be restricted.

5
Right to Portability

Request a copy of your data in a machine-readable format.

6
Right to Object

Object to marketing communications or specific processing activities.

To exercise any of the rights listed above [email protected] Email us or reach out via live chat. eb999 typically responds within 30 business days.

8. Children's Privacy Protection

Eb999 strictly prohibits registration by anyone under the age of 18. Under our privacy policy, if we discover that a minor has opened an account, that account will be closed immediately and all collected data will be deleted.

A note to parents: If your child has opened an account on eb999, please contact our support team immediately. We will act promptly and delete all associated data.

9. Privacy Policy Updates

Eb999 may update this privacy policy from time to time. Changes may be prompted by:

  • Launching new services or features.
  • Changes in laws or regulatory guidelines.
  • Technical improvements or security upgrades.
  • Based on user feedback and suggestions.

For significant changes, eb999 will notify you via SMS to your registered mobile number and through a notification upon login. The date of the latest update is always shown at the top of this page.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page from time to time.

10. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to us through the following:

  • Email: [email protected] — Privacy-related requests are resolved within 30 business days.
  • Live Chat: 24/7 Support — the fastest channel for general inquiries.
  • Response Time: General inquiries within 24 hours; complex requests within a maximum of 30 business days.

This privacy policy was last updated in January 2026. We remain fully committed to protecting your privacy on the eb999 platform.

Why is eb999 trusted?

Our Commitment to Privacy & Security

Zero Data Sale Policy

The core principle of eb999's privacy policy is simple — your personal information will never be sold or rented. This is not just a commitment; it is a legal obligation.

Bank-Level Encryption

All data transfers use 256-bit SSL encryption, with AES-256 protection at the server level — the same standard used by banks.

You Are in Full Control

You can view, update, or delete your information at any time. eb999 ensures you have full control over your data.

GDPR Compliant

Our privacy policy is built to international GDPR standards. Users in Bangladesh benefit from the same world-class level of protection.

Transparent Policy in Bengali

Our Privacy Policy is written in plain, easy-to-understand language — no complex legal jargon. Our goal is for every clause to be clear to you.

24/7 Privacy Support

Our support team is always on hand for any privacy-related queries. Reach us via live chat or email.

Frequently Asked Questions About the Privacy Policy

Answers to the Most Frequently Asked Questions by Users

No. Under eb999's Privacy Policy, your mobile number is never sold or shared with third parties. Limited data may be used solely for payment processing (e.g., bKash, Nagad) and security verification, and only under strict contractual agreements.

Copies of national ID documents submitted for KYC may be retained for up to 5 years in accordance with regulatory guidelines. You may request deletion of your data after account closure; however, certain information may be retained due to legal obligations.

Yes, but only to promote responsible gaming and maintain accurate financial records. Your betting history and gaming patterns are monitored to detect excessive play and provide timely support. This information is never shared with advertisers or third parties.

Yes, you can opt out of promotional communications at any time. Update your notification preferences in your account settings or let our support team know. Please note that transactional and security-related SMS cannot be disabled.

When you request account deletion, most of your personal data will be removed. However, certain financial transaction records may be retained for a specified period in accordance with regulatory guidelines due to legal obligations.

Yes. eb999's privacy policy is built in line with Europe's GDPR standards — among the strictest data protection laws in the world — fully incorporating data minimization, purpose limitation, and user rights.

Play with Peace of Mind at eb999

Your privacy is protected, your data is secure. Join Bangladesh's trusted gaming platform today and enjoy gaming with complete peace of mind.

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